Returns center

A return process designed to feel as clear and calm as the updated storefront.

If something is not quite right, the process stays simple: request the return, send the item back, and we will handle the refund or exchange with a straightforward follow-up.

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Clear return steps

What to expect

Three steps, transparent timing, and real help if anything feels unclear before or after the parcel is on the way back.

Start your return

Open your account, choose the order, and request a return from the item details page.

Pack everything securely

Use the original packaging when possible and include all tags, accessories, and inserts.

Send it back

Attach the label, drop the parcel with the carrier, and we will confirm once it is received.

Policy overview

Key return guidelines without unnecessary clutter.

We want you to feel confident ordering from us. If a product does not work out, the return process should stay predictable and easy to understand.

30-day return window

Eligible items can be returned within 30 days of delivery for a refund or exchange.

Condition matters

Products should be unused, in original condition, and returned with packaging and accessories.

Fast support for damaged items

If something arrives damaged or defective, contact us within 48 hours so we can help quickly.

To initiate a return, use your account order history and follow the return instructions for the relevant item. If the return is approved, you will receive the next steps and any applicable shipping label details.

Returns should include the original packaging where possible and be sent back in unused condition. This helps us approve refunds faster and keeps exchange handling smoother.

Questions

Return policy FAQ

Are all items eligible for return?

Most standard items are, but final sale products, personalized orders, and perishable goods are excluded. If you are unsure about an item, contact support before sending it back.

Do I have to pay for return shipping?

Domestic returns are usually covered with a prepaid label. For international returns, the return shipping cost may be deducted from the refund depending on destination and carrier.

How long does a refund take?

Once the parcel reaches us and the return is approved, refunds are typically processed within a few business days. Your bank or payment provider may take additional time to post the funds.

Shop with confidence

Clear support from cart to delivery.

A smoother purchase experience with helpful shipping, payment, and support information exactly where shoppers expect it.