Email support
Best for order updates, return requests, and product questions that need a detailed reply.
info@medusa-commerce.de
Send an email Customer care
Support designed to feel as calm and considered as the storefront.
Reach out for product guidance, delivery questions, returns, or order updates. The support flow stays clear, practical, and easy to use on mobile.
- Typical reply time within one business day
- Clear follow-up for products, shipping, and returns
- Support handled by a real person from start to finish
Real support from Vilnius
Average response
Mon-Fri, 09:00-17:00 1 business dayfor most requests
Practical help for product questions, order updates, and post-purchase follow-up without a complicated support flow.
Call the team
Useful when you need a quick answer before checkout or want to confirm the next support step.
+370 600 00000
Call support
Help center
Start with delivery, returns, and order guidance before sending a message to the team.
Shipping, returns, and common support answers
Browse FAQ Send a message
Share the details and the team will take it from there.
Add the basics once and keep the follow-up simple. The form is designed to be quick on mobile and detailed enough for order-related support.
Shop with confidence
Clear support from cart to delivery.
A smoother purchase experience with helpful shipping, payment, and support information exactly where shoppers expect it.
Free shipping
Qualifying orders ship free with clear delivery expectations before checkout.
Shipping details
Secure payment
Protected checkout, trusted payment methods, and transparent order confirmation.
Payment info
Human support
Get help with product questions, order updates, shipping, and returns.
Contact support